Privacy policy

Who we are

The website belongs to Contour (company no. 069703247), 77 Derech Ramatayim, Hod HaSharon. For any privacy question you can contact Uziel Rabani: phone 052-898-7900, email contourframings@gmail.com.

What information is collected, and why

Enquiries and forms

When you fill in a form on the site (home consultation, business inquiry) or press a WhatsApp button, a message is created with the details you wrote – for example name, phone, city and what you are interested in. The message is sent to us via WhatsApp, only after you choose to send it. For the home-consultation and business forms – and in the studio, the quiz, the wall planner and the "three questions" form on the home page, if you left a name and phone number – the inquiry is also saved in the shop's management system (see below).

• Purpose: to get back to you, arrange things and give a quote. We won't use the details for mailings or advertising, unless you explicitly asked to join the updates (see below).
• There is no legal obligation to provide the details, but without them we can't get back to you.
• Where the details are kept: in WhatsApp and on the shop's phone, and in the shop's management system (see "The shop's management system").
• WhatsApp is a Meta service, and using it is also subject to Meta's privacy policy.

Booking an in-store consultation

When you book an appointment on the website, we store: your name, phone number, the appointment time, what you'll bring and any notes you wrote, the site language and when you booked. The information is stored on a Cloudflare server (which hosts the website) and is used only to manage the appointment and contact you about it.

• Who sees it: only our staff, in a screen protected by a one-time code sent by email. The information isn't passed on to anyone else.
• The link to manage your appointment is secret: anyone who has it can change or cancel the appointment. We store only an encrypted fingerprint of it, not the link itself.
• How long: the appointment is deleted automatically six months after its date. You can cancel at any time using the link, and ask us to delete it completely.
• Protection against misuse: to prevent appointment flooding, the server counts requests by an encrypted IP address (the address itself isn't stored), and the count is deleted after an hour.
• You're not legally required to provide the details, but without them we can't book an appointment. You can also simply drop in during opening hours, or arrange it on WhatsApp.

The simulation studio and wall photo

By default, the images you upload to the studio and the wall planner – both the photo or painting and your wall photo – are processed only in your browser. They are not sent to us and not stored on any server. If you choose to send us the simulation via WhatsApp, it reaches us like any image you send.

Keeping images with us – only with explicit consent. At the end of the studio you can leave a name and phone number and tick a consent box (not ticked by default). Only then are two images stored with us: the simulation image and the photo you uploaded (reduced in size), so we can prepare a quote without you sending them again. The images are kept on a private Cloudflare server, only the team sees them, and they are deleted automatically after 12 months. You can ask for earlier deletion at any time. Without the tick, no image is saved.

If you press "Book a visit with this preview", the preview details (the frame, size and mat – without the picture) are stored temporarily in your browser, to fill them into the form. They are deleted when you close the tab.

The shop's management system

Inquiries that arrive from the site, and the customers, jobs and payments we manage as a result, are kept in the shop's internal management system. It runs on Cloudflare services (a database and private file storage).

• What is kept: name, phone and email (if you gave them), what you asked for, the simulation details you chose, and later – job details (measurements, materials, status) and payments. These are internal records for managing the work, not invoices.
• Who sees it: only the team, after signing in with a one-time email code. Each employee has permissions according to their role, and actions in the system are logged.
• Consent: images are kept with us only after you tick a consent box. We keep the wording of the consent and the time it was given.
• No marketing use: the details are not used for advertising or mailing lists, and are not passed to anyone else.

Updates about new paintings

If you asked to join the updates about new paintings, your phone number will be added to the shop's WhatsApp broadcast list.

• Purpose: to send updates about new paintings and posters in the shop, and nothing else.
• Consent: only people who asked to join themselves, in a message they sent us, are added.
• Removal: at any time – write "remove me" and you'll be taken off the list. Every update message will also say how to ask to be removed.
• The list is kept only in the business's WhatsApp, and isn't passed on to anyone.

Website tools: the wall planner, the quiz and the accessibility menu

The gallery wall planner saves your arrangement in your browser only (localStorage), so it isn't lost if you refresh the page. Your accessibility menu settings (text size, contrast and so on) are saved the same way. Quiz answers aren't saved at all. None of this is sent to us – unless you choose to send us the result on WhatsApp. You can delete the saved information in your browser settings, with the "Start over" button in the planner, or with the "Reset all settings" button in the accessibility menu.

Reading aloud in the accessibility menu uses your browser's or device's speech engine. The website doesn't send the text to any service, but in some browsers (for example "Google" voices in Chrome) the voice is produced by the browser maker's service, and the text you chose to hear is passed to it.

Visit statistics

To improve the website, we use a statistics tool that doesn't use cookies and doesn't identify you personally (Cloudflare Web Analytics). It shows us aggregate data: how many visits there were, to which pages, from what type of device and from which country.

Cookies

The website itself doesn't use cookies. The Google map loads only if you press "Show map" – and then Google's privacy terms also apply. The fonts are hosted by us, not loaded from an external service.

Links to other services

The website has links to WhatsApp, Waze, Google Maps and Instagram. When you go to them, their privacy policies apply.

How long we keep information

• Appointments booked on the site are deleted automatically six months after the appointment date.
• An inquiry that did not become a customer (the inquiry text and contact details) is deleted about six months after its last update.
• Images kept with your consent are deleted after 12 months.
• Customers and jobs: kept as long as needed to handle the order, and for the period required by law (for example accounting records).
• Deletion request: if you ask us to delete your information, we will delete identifying details, notes and images within about 14 business days. Job and payment records we are required to keep remain, without identifying details.

Security

The site runs over an encrypted connection (HTTPS). The details kept on the server are appointment and inquiry details (and, with consent, images), and access is limited to the team only, with a one-time-code sign-in. Images are kept in private storage and are not publicly accessible. We handle the information that reaches us carefully and share it only when needed to carry out the work you ordered.

Your rights

Under Israel's Privacy Protection Law, you may ask to see the information we hold about you, ask to correct it, or ask us to delete it. Contact us by phone or email above, and we'll handle the request.

Changes

If we change the policy, we'll update the wording and the date here.

Last updated: 15.11.2026